How can we help?

• Refunds take up to 14 business days once the item is received and approved
• Funds will be returned to your original payment method
• You will receive a confirmation email once the refund has been issued
• If your bank takes longer to reflect the refund, please contact them directly

Your order matters to us, and we do everything we can to ensure it’s processed and shipped out to you as quickly as possible. For this reason, we are unable to accommodate cancellations once an order has been placed. Please check our Cancellation Policy for more information.

For all returns inquiries, please email: support@wearvaia.com

We kindly ask that you read our Returns Policy here 

Unfortunately due to hygiene reasons, we aren't able to offer refunds for change-of-mind on all ear jewellery, as per our refund policy.

This ensures that any item you purchase is brand new, not a re-sale of a previously returned item and has never been worn or tried-on any ear.

We ask that you consider carefully before you purchase and feel free to ask us any questions you may have!

Vaia is happy to offer a 2 year warranty* on all pieces. To begin a warranty claim, email us with your order #, photos (without photos, we can't help you) and a clear description of the damage. The warranty claim must be initiated immediately after noticing something is wrong. If the replacement piece is out of stock, we will issue a store credit equivalent to the amount initially paid for the item.

*Coverage includes:

• Manufacturing defects

Does not include:

• Lost jewelry
• Normal wear and tear, including minor damage
• Damage from misuse of jewelry or improper storage 

• Refunds take up to 14 business days once the item is received and approved
• Funds will be returned to your original payment method
• You will receive a confirmation email once the refund has been issued
• If your bank takes longer to reflect the refund, please contact them directly

Your order matters to us, and we do everything we can to ensure it’s processed and shipped out to you as quickly as possible. For this reason, we are unable to accommodate cancellations once an order has been placed. Please check our Cancellation Policy for more information.

For all returns inquiries, please email: support@wearvaia.com

We kindly ask that you read our Returns Policy here 

Unfortunately due to hygiene reasons, we aren't able to offer refunds for change-of-mind on all ear jewellery, as per our refund policy.

This ensures that any item you purchase is brand new, not a re-sale of a previously returned item and has never been worn or tried-on any ear.

We ask that you consider carefully before you purchase and feel free to ask us any questions you may have!

Vaia is happy to offer a 2 year warranty* on all pieces. To begin a warranty claim, email us with your order #, photos (without photos, we can't help you) and a clear description of the damage. The warranty claim must be initiated immediately after noticing something is wrong. If the replacement piece is out of stock, we will issue a store credit equivalent to the amount initially paid for the item.

*Coverage includes:

• Manufacturing defects

Does not include:

• Lost jewelry
• Normal wear and tear, including minor damage
• Damage from misuse of jewelry or improper storage 

We are proud to offer Free Worldwide shipping on all orders.

While we can ensure this doesn't happen often, we're so sorry for the delay! Although we rely on our shipping partners to provide the most efficient services, unforeseen circumstances can arise.

If your order is considered late: Please kindly consider potential shipping delays. To start, we suggest double-checking that your shipping address is correct. We find that tiny details such as house/door number, street, and postal code can sometimes be missed.

Please write us on support@wearvaia.com. Our friendly customer support will handle this for you and will make sure you will get your order.

You will receive an order confirmation via email as soon as you have placed your order. Typically, your order will be processed and dispatched within 1-2 business days. Please note, there may be fulfillment delays due to unforeseen circumstances. As soon as your order is on its way it may take between 5-15 days depending on your shipping destination and order delays. We'll send you the tracking number via email, allowing you to follow its journey on our tracking page. An email notification will be sent when your order is shipped and delivered.

Track Your Order Here

No. We are unable to ship your order to a parcel shop or a pick-up point. You are responsible for filling in a valid shipping address. 

We aim to ship all orders within 1-3 business days. You can find a list of approximate delivery times here. 

During special promotions or product launches of our new collections, processing times may be slightly longer. We ask for your understanding.

We're so sorry for this inconvenience! Although we rely on our shipping partners to provide the best delivery services, unforeseen circumstances can arise on rare occasions.

If your order is marked as "Delivered": We recommend searching the surrounding areas of the shipping address and reaching out to neighbors. After allowing for a minimum of three business days for any potential developments, we advise submitting a claim with your local carrier directly. If you still haven't received your order, please contact us within 7 business days at support@wearvaia.com and we will help every step of the way.

Customs and duties charges are determined by the destination country and their individual import regulations. They are unfortunately beyond our control and are not included in the prices on our website. They are the customer’s responsibility to pay.

Packages returned to us due to multiple unsuccessful delivery attempts or due to an insufficient address or any reason beyond our control will be issued a store credit (less initial and return shipping fees). 

Returned parcels can be reshipped at customer request, however, a new shipping fee will incur. 

You’ll be able to track the status of your order as soon as you place an order on our tracking page by entering your order number and email. You can locate your order number in your account and/or order confirmation email. Once entered, you will see the following: Ordered > In Process > Order Ready > In Transit > Out for Delivery > Delivered.

Track Your Order Status Here

We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most of the world. We are unable to ship to Russia, French Polynesia, and China at this time.

Our clip-on earrings are designed to look just like pierced styles — discreet fittings, natural proportions, and finishes that blend seamlessly with your ear. Most people won’t notice the difference unless you tell them.

The best part? No piercings needed! That means you skip the pain, the risk of infection, and say goodbye to worries about saggy earlobes – all the hassles we'd rather avoid. Clip-ons are for so many people:

• You’re afraid of needles and can’t bear the thought of getting a piercing
• You’re allergic to metal and need an alternative
• You’ve had piercings in the past and had a bad experience, or even worse, developed keloid scars
• Your ears are sensitive and prone to painful infections
• Getting piercings goes against your personal or religious beliefs
• Or… maybe you just want to experiment with earrings without worrying about the commitment, healing time or aftercare of piercings.

Most likely, yes. Our founder knows this first-hand. After developing a keloid from a piercing, she could no longer wear regular earrings, but she still wanted that layered, styled “ear party” look. 

The lightweight, pressure-free fit makes them suitable for most people, even those with more sensitive ears.

That said, comfort can depend on the size and sensitivity of your keloid. While most find them completely pain-free, those with very large or highly sensitive keloids may still experience discomfort.

Choosing a clip type for the first time can be tricky, but we’ve laid it all out for you in our Clip Guide. Still unsure? Do our Clip On Quiz or send us an email to support@wearvaia.com — we’d love to help!

Our jewellery is made to last, and many of our pieces can handle the occasional splash thanks to their tarnish-resistant finish. That said, for the longest life and lasting shine, we recommend keeping your pieces dry whenever possible — especially near the ocean or in the shower.

It’s not just about care; wearing clip-ons in water also increases the risk of losing one.

We're going to be honest with you! There's no definitive "yes" or "no" answer as everyone's ear lobes have different pain thresholds and sensitivity levels.

But we are very confident in the comfort of all our clip-ons. Over the years, we have trialled and tested almost every clip-type there is. All Vaia pieces were designed with comfort in mind. We've chosen to use specific clip types on purpose, in hopes that our clip-ons will bring you the perfect balance between comfort and style.

Our primary materials are sterling silver (925) and stainless steel.

• Stainless steel is known for its durability, scratch and tarnish resistance, hypoallergenic nature, and eco-friendliness (100% recyclable).
• We love sterling silver for its lustre and hypoallergenic properties. It is also chosen for most of our ear cuffs due to its softer quality making it adjustable to your ear.
• Our gold designs feature a thick layer of 18k gold plating over either stainless steel or sterling silver.
• Silver designs utilise high polished stainless steel or 925 sterling silver which is rhodium plated for enhanced brightness, durability and shine.
• Both stainless steel and sterling silver are notably kind to sensitive skin and unlikely to cause reactions.

Yes! They are designed to not only stay pain-free for all day wear, but also comfortable enough for all day wear!

They are designed to only come off when pulling down on them in order to remove them. However, if a lot of long hair gets caught in the clip and then is forcibly pushed back while still caught in the clip, this can simulate the "pulling down" motion that is designed to take them off. Please be careful if hair gets caught in them, be sure to remove it gently and without excessive force. If you are having a rare issue with the earrings staying on, please contact us at wearvaia.com so that we can further investigate what is going wrong!

No piercings are necessary to wear our clip-on earrings! The clip is flexible and can be slid up on to the ear from the bottom. Alternatively, you can gently pull the back of the clip open to clip them on. 

Place the earrings on a thinner position of the lobe and then gently slide the pieces down. The top of your lobe is naturally thinner, making it easier to manoeuvre the clip and avoids overstretching. Use both hands to gently open the clip. This prevents overstretching and keeps the clip strong.

Our clip-on ear cuffs work a little differently, being made from adjustable metal they simply bend open, you slide them on the ear where you want, and then gently squeeze closed to secure!

We're so glad you ask, yes you absolutely can!

Clip-ons are suitable for everyone. Even if you already have pierced ears, you may want to try clip-ons if:

• Your ears are highly sensitive to certain materials
• Normal earrings irritate your ear
• You want to avoid your ear lobes sagging over time
• You want to try the "stacked earring" look but don’t want to commit to more piercings
• You want to test out how a particular kind of earring might look on you
• You need earrings that can easily be taken off
• … the list goes on!

These are just some of the reasons why clip-ons can really work for anyone, ears pierced or not!

Be sure to review your order details carefully, including product selection, and shipping address, before completing checkout. If you made an error in your order, feel free to reach out to our team. If your item has already been shipped, we can not change or re-route your product and you will not be eligible for a refund. It is the responsibility for the customer to ensure all details are correct before purchase. 

We accept card payments with Visa, MasterCard, and American Express. Aside from the major credit cards, we also accept PayPal, Apple Pay, Google Pay, and Shop Pay!

When selecting PayPal as a payment option at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to wearvaia.com.

Our team works very efficiently and quickly to process orders. We are unable to guarantee any cancellations or changes to your order once placed. If you have an incorrect shipping address please reach out to us at support@wearvaia.com

We're sorry to hear this! In this case, most likely the wrong email address has been entered or it ended up in junk mail. Please contact us at support@wearvaia.com and we will assist you in locating your order. Make sure to include your full name, shipping address, and phone number associated with your order.

If your order arrives damaged or defective, please reach out to us via our Contact Form within 48 hours of delivery with:

• Your order number
• Clear photos of the item and the issue

Once reviewed, we’ll offer a resolution — either a replacement, refund, or store credit. Claims made beyond the 48-hour window may not be eligible.

To snag Buy 2 Get 2 Free, you'll need to add 4 pieces of jewellery to your cart. This offer is cumulative, so you can even add 4 items to your cart and get 4 free, and so on! With this there is no minimum price you need to meet.

The first useful tip is to see if your connection is optimal. If it's not, waiting a bit longer for your cart/page to load and process your order could be the solution.

If that doesn't work, we recommend trying the following steps:

• Use another browser or device
• Make sure that your card is open for international payments
• Try another payment method or contact your bank

Please don't hesitate to contact us at support@wearvaia.com if you are still experiencing issues.